Technical Engineer

Full Time
Posted 2 years ago

The technical support engineer is the primary support representative for SoftwareAsia’s select product lines in security, application packaging, and deployment.

Job Responsibilities:
  • Serve as an initial client contact (phone, email, online request forms, forums) for application problems; determine the scope of client/user problems or requests (e.g., priority, resource requirements, severity)
  • Provide support to diagnose and correct client problems with the chosen software solution(s)
  • Develop and maintain technical documents, articles, and materials for customers, support personnel, and field engineers through our external Knowledge Base and user forums to improve responsiveness
  • Responsible for ensuring customers in a friendly, highly professional manner with a specific emphasis on problem-solving and customer assistance
Job Requirements:
  • University degree with a concentration in computer science, information technology, engineering, or a related field
  • Minimum 2 years work experience
  • Knowledge of IT infrastructure, Servers, Active Directories, Databases, will be appreciated
  • Certifications: ITIL, CCNA, MCSE will be added advantage

Job Features

Job CategoryEngineer

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