Technical Engineer
The technical support engineer is the primary support representative for SoftwareAsia’s select product lines in security, application packaging, and deployment.
Job Responsibilities:
- Serve as an initial client contact (phone, email, online request forms, forums) for application problems; determine the scope of client/user problems or requests (e.g., priority, resource requirements, severity)
- Provide support to diagnose and correct client problems with the chosen software solution(s)
- Develop and maintain technical documents, articles, and materials for customers, support personnel, and field engineers through our external Knowledge Base and user forums to improve responsiveness
- Responsible for ensuring customers in a friendly, highly professional manner with a specific emphasis on problem-solving and customer assistance
Job Requirements:
- University degree with a concentration in computer science, information technology, engineering, or a related field
- Minimum 2 years work experience
- Knowledge of IT infrastructure, Servers, Active Directories, Databases, will be appreciated
- Certifications: ITIL, CCNA, MCSE will be added advantage
Job Features
Job Category | Engineer |